Terms & Conditions

Generation credits, reservations and refunds

Credit sales and paid generation are currently disabled. The following rules describe the prepared credit service; no purchase is available until checkout identifies the approved payment provider, final taxes and applicable purchase terms. Atelier access is a separate USD49 one-time purchase and includes no generation credits.

Credits are a prepaid allowance for generation within your account, not money, a deposit or an investment. They cannot be transferred, resold or withdrawn as cash. Purchased credits have no scheduled expiry. Any different expiry for a separately identified promotional grant must be disclosed before you accept it and cannot shorten the validity of purchased credits. There is no automatic top-up.

Before you submit a job, its quoted credit cost must be shown. The server may reserve that amount while processing; a reservation is not a second charge. A price change applies to new quotes, not an already accepted job. A retry submitted as a new job requires a new quote and confirmation. An uncertain or pending job must be reconciled before any retry that could duplicate a charge.

If a job is rejected before generation or definitively fails without a deliverable, its reserved customer credits must be released. A result held for safety review is not a completed delivery. Provider costs incurred by us do not by themselves justify taking your credits for an undelivered result. Completed, compliant delivery consumes the quoted credits; this does not remove remedies for defects or misdescription.

A promotional bonus has no cash refund value. When a top-up is refunded, its attributable unused credits and promotional bonus are reversed with it; a refund never both returns the purchase price and leaves the same allowance spendable. Any use of credits, mandatory rights and the reason for the refund are considered. Outside mandatory rights or an expressly advertised guarantee, there is no unconditional money-back guarantee or right to cash out an unused balance.

Report a disputed charge, missing result or incorrect balance to support@golden-prompts.com with the order or job ID. We compare payment, reservation and delivery records and correct confirmed errors. Contacting us does not waive your right to contact your payment provider or consumer authority. If we permanently discontinue a paid service, we will give appropriate notice and resolve undelivered prepaid value and access rights in accordance with the purchase contract and applicable law; unused paid value is not automatically forfeited.

Your content, service limits and fair enforcement

You retain the rights you hold in your inputs. You grant us only the permission needed to process them, operate the requested service, enforce safety rules and meet legal obligations, including necessary processing by disclosed providers. Upload only content you are entitled to use, with the required permission of identifiable people. Do not upload third-party confidential information or identity documents into prompts or reference fields.

AI results may contain errors, invented details or similarities to other works. Review them before publication, advertising or commercial use. We do not promise exclusive copyright, likeness clearance, factual accuracy, earnings or an exact visual match. A stylistic preference alone is not necessarily a defect, but the result must still conform to its description and mandatory quality obligations. Third-party model availability and permitted uses may change; we will disclose material changes without retrospectively removing acquired rights.

You are responsible for unlawful instructions, uploads or use attributable to you. We remain responsible for our own legal obligations. For business customers acting in the course of business, compensation for a third-party claim caused by their culpable breach is limited to reasonably incurred, evidenced losses and costs attributable to that breach, with notice and a reasonable opportunity to participate in the defence. This does not cover our own fault or impose such an indemnity on consumers.

To the extent permitted by law, our aggregate contractual liability to business customers is limited to the amount they paid us in the 12 months before the event giving rise to the claim, and excludes indirect business losses. This limit does not apply to fraud, wilful misconduct, gross negligence, death or personal injury, or any liability that cannot legally be limited. It does not reduce mandatory consumer rights, refunds due or undelivered prepaid value.

We may proportionately restrict suspicious transactions or accounts while investigating misuse and preserve relevant evidence. We will explain a restriction and offer review through support where lawful and safe. A good-faith complaint, withdrawal request or payment dispute is not itself abuse. Terms cannot authorise a false accusation or an automatic forfeiture of all purchased value. Material changes to these terms will be communicated before they apply; new terms do not retrospectively replace the terms of an existing purchase.

Responsible creation

2026-10-30

A creative workspace for photography, property, products, characters and film. These rules apply to prompts, reference files and generated results.

What belongs here

Lawful creative and commercial work. Fashion, swimwear, lingerie and costumes must depict adults aged 18 or older, without nudity, sexual activity or explicit sexual posing. An artistic label does not create an exception. Model-specific restrictions still apply.

What is prohibited

• Sexually explicit material, pornography, nudity, sexual exploitation and any sexualized depiction of minors or people whose adulthood is uncertain.
• Deepfakes, impersonation, face swapping, AI undressing and intimate or other identifiable depictions without the necessary consent.
• Non-consensual scenarios, incest, bestiality, sexual violence, sexual activity involving incapacity, escorting or prostitution.
• Graphic violence, cruelty, abduction, hate speech, exploitation, fraud, instructions for illegal activity and infringement of intellectual-property or privacy rights.
• Bypassing filters, disguising prohibited requests, sharing accounts or using the service to provide regulated professional advice.

support@golden-prompts.com