Refund & Cancellation Policy
Effective date: 2026-11-08
Atelier access is a one-time purchase; image and video generation uses separate credits. New sales are paused while the payment provider is being selected. This policy does not remove any mandatory consumer rights.
1. No recurring renewal
The USD49 atelier purchase has no recurring charge to cancel. Deleting an account does not itself request a refund. To ask about a purchase, contact support using your order identifier. Previously agreed purchase rights are preserved.
2. Requesting a refund
Contact support@golden-prompts.com from your account email with the order identifier and a description of the issue. We review delivery and usage records, payment status and your statutory rights. Approved refunds return through the original payment method where available; we do not redirect refunds to an unrelated account.
3. Immediate access and consumer rights
Requesting immediate access does not automatically remove every withdrawal or refund right. Any consent required for an applicable exception must be separate, explicit, recorded and confirmed on a durable medium. Mandatory rights for defective, unavailable or misdescribed digital content and services remain protected. We may reject demonstrably fraudulent claims only to the extent permitted by law; a genuine complaint is not abuse.
4. How to request
Email support@golden-prompts.com from your account email with your order or receipt ID. We typically respond within 3 business days.
5. Statutory rights
Nothing in this policy limits any non-waivable consumer rights you may have under the law of your country.
6. Contact
support@golden-prompts.com
Generation credits, reservations and refunds
Credit sales and paid generation are currently disabled. The following rules describe the prepared credit service; no purchase is available until checkout identifies the approved payment provider, final taxes and applicable purchase terms. Atelier access is a separate USD49 one-time purchase and includes no generation credits.
Credits are a prepaid allowance for generation within your account, not money, a deposit or an investment. They cannot be transferred, resold or withdrawn as cash. Purchased credits have no scheduled expiry. Any different expiry for a separately identified promotional grant must be disclosed before you accept it and cannot shorten the validity of purchased credits. There is no automatic top-up.
Before you submit a job, its quoted credit cost must be shown. The server may reserve that amount while processing; a reservation is not a second charge. A price change applies to new quotes, not an already accepted job. A retry submitted as a new job requires a new quote and confirmation. An uncertain or pending job must be reconciled before any retry that could duplicate a charge.
If a job is rejected before generation or definitively fails without a deliverable, its reserved customer credits must be released. A result held for safety review is not a completed delivery. Provider costs incurred by us do not by themselves justify taking your credits for an undelivered result. Completed, compliant delivery consumes the quoted credits; this does not remove remedies for defects or misdescription.
A promotional bonus has no cash refund value. When a top-up is refunded, its attributable unused credits and promotional bonus are reversed with it; a refund never both returns the purchase price and leaves the same allowance spendable. Any use of credits, mandatory rights and the reason for the refund are considered. Outside mandatory rights or an expressly advertised guarantee, there is no unconditional money-back guarantee or right to cash out an unused balance.
Report a disputed charge, missing result or incorrect balance to support@golden-prompts.com with the order or job ID. We compare payment, reservation and delivery records and correct confirmed errors. Contacting us does not waive your right to contact your payment provider or consumer authority. If we permanently discontinue a paid service, we will give appropriate notice and resolve undelivered prepaid value and access rights in accordance with the purchase contract and applicable law; unused paid value is not automatically forfeited.