Refund & Cancellation Policy

Effective date: July 17, 2026

GoldenPrompts Atelier subscriptions and one-time purchases are sold through Creem, our Merchant of Record. Creem handles billing, invoices, taxes and refunds on our behalf.

1. Cancellation

You can cancel a subscription at any time from the customer portal (linked from your Account page and from your Creem receipt email). When you cancel, your plan stays active until the end of the current billing period and then does not renew. We do not provide prorated refunds for the unused part of a period unless required by law.

2. Refunds (subscriptions)

If you are unhappy, contact us at support@golden-prompts.com within 14 days of a charge and we will review your request in good faith. Approved refunds are issued by Creem to your original payment method.

3. Refunds (Pro Lifetime, one-time)

Lifetime grants immediate, unlimited access to digital content. At checkout you expressly request immediate access and acknowledge that, once supply begins, you lose the statutory 14-day withdrawal right where the law permits and its requirements are met. We confirm that acknowledgement by email. This does not limit any mandatory rights or remedies for digital content that is defective, inaccessible or not as described. Separately, we offer a discretionary goodwill review when a request is made within 14 days and no more than 5 prompts have been generated. That additional goodwill policy does not determine or restrict your statutory rights. Requests showing evidence of refund abuse or manipulation may be declined where permitted by law.

4. How to request

Email support@golden-prompts.com from your account email with your order or receipt ID. We typically respond within 3 business days.

5. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under the law of your country.

6. Contact

support@golden-prompts.com